Shipping Policy

Thank you for choosing WOONO. We are committed to providing our customers in Singapore with a transparent, reliable, and secure shopping experience. Please review our complete shipping policy below to understand how your orders are processed, dispatched, and delivered.

---

1. Target Market & Operational Jurisdiction

This shipping policy applies exclusively to orders placed on our website (www.woono.shop) for delivery within Singapore. All prices, shipping thresholds, and calculations across our store are processed in United States Dollars (USD).

2. Shipping Rates and Costs

To ensure absolute clarity and eliminate any unexpected checkout fees (a primary focus of Google Merchant Center auditing), WOONO offers  Free Shipping on all orders delivered to Singapore.

• Standard Premium Shipping: $0.00 USD (Free Shipping, No Minimum Purchase Required)
• Hidden Fees / Customs Duties: There are no hidden fees, fuel surcharges, or handling fees at checkout. All domestic entry clearances for standard consumer quantities are covered within our service.

3. Order Processing & Delivery Timeline

Our total delivery timeline is strictly divided into Order Processing Time and Shipping Transit Time. There are no vague delivery estimates.

Region	Order Handling Time	Transit / Shipping Time	Total Estimated Timeline
Singapore (All Districts)	1 - 3 Business Days (Mon - Fri)	7 - 13 Business Days (Mon - Fri)	8 - 16 Business Days

• Order Cut-Off Time: 5:00 PM (GMT+08:00) Singapore Standard Time. Orders placed after 5:00 PM will commence processing on the following business day.
• Operating Days: Order handling and dispatch operate strictly from Monday to Friday (excluding Singapore public holidays). Orders placed on weekends will be processed starting the following Monday.

4. Order Tracking System

Within 24 hours of your package being handed over to our premium courier networks serving Singapore (such as SingPost, Ninja Van, or DHL Express), a shipping confirmation email containing a unique tracking ID and an official tracking link will be automatically dispatched to your registered email address (info@woono.shop). You can monitor your shipment’s real-time progress on our website at any time.

5. Address Amendments & Delivery Disruptions

• Address Corrections: If you discover an error in your shipping address, please contact us immediately at info@woono.shop within 12 hours of placing your order. Once an order enters the dispatch phase, we cannot amend the shipping destination, and the customer assumes liability for misdelivery due to incorrect inputs.
• P.O. Boxes and Military Bases: Please note that we do not ship to P.O. Boxes, parcel lockers, or restricted military zones within Singapore. A valid physical residential or commercial address is required.
• Parcels Damaged in Transit: If your package arrives with visible physical damage to the external packaging, please refuse delivery if possible and contact our customer support team immediately to arrange a replacement.

6. Contact Information

For any inquiries regarding your shipment status, customs inquiries, or tracking anomalies, please contact our dedicated support division:

Brand Name: WOONO
Support Email: info@woono.shop
Hotline: +61(480)801738
Operational Office: Shop 2, 9 Market St, BOX HILL, VIC, 3128, Australia