Contact
Contact Us
Thank you for visiting WOONO (www.woono.shop). We are committed to delivering an exceptional, transparent, and completely secure shopping experience for our customers in Singapore. Whether you require meticulous technical specifications regarding our high-borosilicate glassware, need real-time tracking assistance, or wish to initiate a seamless free return, our dedicated corporate support division stands ready to assist you.
Official Corporate Credentials
In complete alignment with global electronic commerce transparency mandates, our structural registration and consumer support entry points are presented below in un-editable full text format:
| Brand Authority: | WOONO |
| Legal Parent Entity: | VIET ROLLS & BURGERS PTY LTD |
| Corporate Identifier: | Australian Company Number (ACN): 697 501 732 |
| Corporate Phone: | +61 (480) 801 738 |
| Dedicated Support Email: | info@woono.shop |
| Physical Headquarters & Mailing Address: |
Shop 2, 9 Market St, BOX HILL, VIC, 3128, Australia |
Customer Care Operation Windows
To maximize our operating efficiencies and eliminate unresolved communication backlogs, the WOONO customer service team follows a strict service-level agreement framework:
- Operational Standard Hours: Monday through Friday, 9:00 AM to 6:00 PM (Singapore Standard Time / GMT+08:00).
- Email Response Commitment: We guarantee an explicit, personalized manual human response to all technical or billing emails within 24 business hours. No generic auto-replies.
- Weekend & Holiday Inquiries: Communications logged over official public holidays or late Friday evening will be systematically categorized and resolved in chronological order starting the immediate following Monday morning.
💡 Quick Troubleshooting Notes:
If you are contacting us regarding an existing shipment bound for Singapore, please ensure your email includes your official WOONO Order Number (e.g., #WN-1001) and the full name utilized during checkout to expedite our secure verification procedures.
2. Specific Inquiry Channels
To bypass internal routing delays, please align your communication format with our dedicated specialized operational branches:
Fulfillment & Transit Enquiries
For real-time delivery status or carrier coordination within Singapore networks, our staff provides direct liaison tracking assistance.
Route to: info@woono.shopReturns, Refunds & Quality Care
Fully backed by our 30-Day Free Return Program, this branch handles immediate verification of transit breakages and triggers 10-day USD refunds.
Route to: info@woono.shopCorporate & Legal Compliance
For formal legal notices, regulatory audits by consumer councils, or corporate entity validation reviews by merchant networks.
Route to: info@woono.shop